Your voice matters

At WCS, the people we work with are at the center of everything we do. We’re committed to listening to you — and the people who support you — so we can design, deliver and improve services that truly meet your needs.

Download the full Statement of Commitment →

What we believe

You're an active partner

We see you as an expert in your own life, and your experiences guide how we improve.

Everyone has a right to participate

If a decision affects you, you should have a say in it.

Your feedback is the best measure

The experiences you share help us provide safer, better services.

Your support network matters

Family, friends and carers all play an important role, and we value their voices too.

How we engage with you

We create safe, accessible spaces

We work hard to make sure everyone can participate, whether that’s through feedback, workshops, advisory groups, or one-on-one conversations. We’ll support you with what you need to get involved, including covering costs like travel or childcare.

We act on what we learn

Your input doesn’t just sit in a folder. We use it to review services, design new programs, and make real changes. Wherever possible, we’ll let you know how your contributions have made a difference.

We keep improving

We train our staff, evaluate our engagement activities, and stay informed about best practices, so we can keep getting better at listening and responding.

We're transparent

We’ll always explain how engagement works, what your role is, and how your voice can influence our work.

Our commitment to Aboriginal and Torres Strait Islander peoples

We acknowledge Aboriginal and Torres Strait Islander peoples as the original custodians of the lands and waters of Australia. We recognize the diversity of experiences, cultures, histories, languages and values of First Nations peoples, and we’re committed to cultural safety in all our engagement work.